Service Parts Management (SPM)Motives and RequirementsThe need for a Service Parts Management (SPM) solution is generally triggered by the following factors:
Service parts may form up to 30% of the total sales, and at least 45% of profit An increase in the level of service also means an increase in customer retention and brand loyalty Increase the level of service and reduce logistics costs can become a critical success factor A considerable number of parts, perhaps 300.000+ often needs to be shipped out the same day There is a need to find appropriate alternatives in the business and production processes (make-or-buy, reconditioning, product substitution, etc.)
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Competencies 
