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| Service OptimizationOptimum Service Level in Planning and Logistics Execution of Service PartsThe increased impact of the after-sales and service market is not unique to the automotive industry. Customers everywhere have high and continuously-increasing expectations of being able to access service plans for purchased items that will keep them running smoothly for many years (Service Parts Management).One of the logistics industry's greatest challenges involves striking a balance between the high level of service expected by the customer and the lowest possible logistics costs. Stock-keeping and rapid availability and the associated effects on the supply chain become more complicated as the number of different parts involved increases. Car manufacturers, in particular, are at the end of a complex supply chain involving hundreds of thousands of service parts - starting with small, cheap electronics modules and moving through bulky body panels to entire engines and transmissions. 
SPM and IM&C - A Long HistorySAP Service Parts Management is the result of a yer-long development project for service part supply networks involving Ford and its logistics partner Caterpillar.IM&C has been involved in the business specification and technical design aspects of this project since the very beginning, both at its headquarters in Walldorf and elsewhere, and providing Ramp-Up support for major customers' global concepts and implementations since 2005. You will find here an example for an optimal design of SPM. | NewsGerman E3 magazineInterview: "Don't leave it to the accountants"
Global Connect AwardIM&C nominated in the category "Hidden Champion".
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