Service Parts Management (SPM)

Motivation and Requirements

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The need for a Service Parts Management (SPM) solution is the result of the following factors:

Service is an attractive and reliable source of revenue
Service parts may form up to 30% of the total sales, and 45% and more of the profit
An increase in the level of service also means an increase in customer retention and brand loyalty
The critical factor is to increase the level of service and reduce logistics costs
A considerable number of parts, perhaps 300.000+, must often be shipped out the same day
There is a need to find appropriate alternatives (make-or-buy, reconditioning, product substitution, etc.)

Interview: "Don't leave it to the accountants"